At 99play, your privacy is more than a formality. We take the protection of every piece of information you entrust to us seriously, and we want you to understand exactly how your data is handled from the moment you register.
Before reading the full policy, here are the six core principles that define how 99play handles your personal data.
99play collects only the data genuinely necessary to provide its services. We do not request excessive information, nor do we retain data unrelated to the operation of your account.
Your personal data has never been, and will never be, sold, rented, or shared with advertisers, data brokers, or any third party for commercial gain by 99play.
All personal data and financial transactions are encrypted using 256-bit SSL encryption – the same technology used by Malaysia's leading banks such as Maybank and CIMB.
99play operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data management practices have been reviewed and approved to ensure compliance with local laws.
Every 99play member has the right to access, correct, or request deletion of their personal data at any time. The process is straightforward and can be done through your account settings or by contacting our support team.
In the event of a security incident involving your data, 99play is committed to notifying you within 72 hours and taking immediate remediation steps.
This Privacy Policy explains how 99play ("we", "Platform") collect, use, store, and protect your personal data when you use our website and services at 99play.ws. This Policy applies to all users who browse our website, register an account, make deposits or withdrawals, and use any feature or game on the 99play platform.
By using the 99play platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to delete your account.
This Privacy Policy is to be read together with Terms & Conditions 99play. Together, both documents form the complete agreement between you and 99play regarding your use of the platform and the management of your data.
99play collects various types of personal data depending on how you interact with our platform. Below are the categories of data we may collect:
1.1 Data You Provide Directly
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, national identity card number (MyKad) | Identity verification (KYC), legal compliance |
| Relationship | Email address, phone number | Account communications, security notifications |
| Finance | EWallet account details (Touch 'n Go, GrabPay), bank account number | Processing deposits & withdrawals in MYR |
| Location | State/city of residence | Regional compliance, local support |
| Log In | Username, password (encrypted) | Account verification, security |
1.2 Automatically Collected Data
1.3 Data From Third-Party Sources
In certain cases, we may receive data from third-party identity verification providers used for KYC processing, or from payment providers (such as FPX and DuitNow gateways) for transaction verification purposes.
99play does not collect sensitive data such as health information, religious beliefs, or political views unless specifically stated and with your explicit consent.
The data 99play collects is used solely for lawful purposes that have been disclosed to you. The following are the primary purposes for which your data is used:
Regarding marketing communications – you may opt out of receiving promotional emails from 99play at any time by clicking the "unsubscribe" link in any email or by contacting our support team. Opting out does not affect important account-related notifications.
99play does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we may share your data with the following parties, solely to enable us to provide services to you:
3.1 Trusted Service Providers
3.2 Legal Requirements
99play may be required to disclose your data to the relevant authorities in the event of:
All third-party service providers working with 99play are bound by strict data protection agreements and may only use your data for agreed purposes. They are not permitted to use your data for their own ends.
The security of your personal data is 99play's top priority. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, use, disclosure, alteration, or destruction.
Our Technical Security Measures:
While we take all reasonable steps to protect your data, no system is 100% impenetrable. We recommend using a strong, unique password for your 99play account and never sharing your login credentials with anyone.
99play uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the 99play platform.
99play does not use third-party cookies for targeted advertising. We do not share your cookie data with external advertising networks or data brokers.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by 99play:
You have the right to request a copy of the personal data 99play holds about you. Data access requests will be processed within 21 business days.
If you find that your data is inaccurate or out of date, you have the right to request a correction. Updates can be made through your account profile settings or by contacting our support team.
You may request the deletion of your personal data, subject to applicable legal retention requirements (see Section 7). Requests can be submitted by emailing support@99play.ws.
You may withdraw your consent to data processing at any time, particularly for marketing communications. Withdrawing consent does not affect the validity of any processing that took place prior to withdrawal.
You have the right to object to the processing of your data for specific purposes, such as analytics or direct marketing, by contacting our privacy team.
To exercise any of the rights above, contact the 99play Privacy team at support@99play.ws stating the type of request and your account details for identity verification. We will respond within 14 business days.
99play retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period + 5 years | Account operations, audit requirements |
| Financial transaction records | 7 years | Malaysia AMLA legal requirements |
| KYC verification documents | 5 years after account closure | KYC/AML Compliance |
| Access & activity logs | 2 years | Security & fraud investigation |
| Support communication data | 3 years | Customer service records |
| Marketing data (with consent) | Until consent is withdrawn | Marketing communications |
When data is no longer needed and there is no legal requirement to retain it, 99play will delete or destroy that data securely using methods that ensure it cannot be recovered.
99play reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data.
You will be notified of any significant changes through:
Continued use of the 99play platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.
This Privacy Policy takes effect from 1 January 2026. For any questions about this policy or how we handle your personal data, contact us at support@99play.ws.
Under Malaysia's PDPA and 99play's commitment to privacy, you have full control over your personal data. Here is what you can do at any time.
Log in to your 99play account and go to "Settings > Privacy" to manage your data and communication preferences.
Email support@99play.ws with the subject line "Data Access Request" to receive a full copy of your personal data within 21 business days.
Click the "Unsubscribe" link in any promotional email from 99play, or update your communication preferences in your account settings.
Use your browser settings to manage cookies. Options such as "Delete Cookies" or "Block Third-Party Cookies" are available in the settings of all modern browsers.
Basic profile information can be updated directly in your account settings. For changes that require verification (such as your ID number), please contact our support team.
To request deletion of your account and data, contact support@99play.ws. Please note that certain data must be retained to meet legal obligations.
Join over 500,000 Malaysian members who have trusted 99play with their personal data. Register today and enjoy industry-standard data protection.