At 99play, we believe online gaming should be a source of fun and entertainment — not a burden. This page represents our commitment to every Malaysian member: you're never playing alone, and we're always here to help.
Responsible gaming is more than a slogan at 99play. Here are six concrete things we do to ensure your gaming experience stays safe and in control.
Every 99play member can set their own daily, weekly, and monthly deposit limits through their account settings. These limits take effect immediately and can only be increased after a 7-day waiting period for added protection.
If you feel you need a break, 99play offers self-exclusion options for 24 hours, 7 days, 30 days, 3 months, 6 months, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed before the period ends.
Set a time limit for your online sessions — anywhere from 30 minutes to 4 hours. 99play will display a reminder as you approach your limit, and automatically log you out once it is reached.
In addition to deposit limits, you can also set a maximum loss amount per day or per week. Once this limit is reached, 99play will restrict access to play until the next period begins.
99play requires age verification for all new members. We use a document verification system to ensure no individual under 18 can access our platform — this is not optional; it is an absolute requirement.
All 99play customer support representatives receive specialised training in identifying and handling problem gambling-related issues. They will proactively reach out to you if your usage patterns raise any concerns.
Problem gambling often develops gradually. Recognising the early warning signs is the most important first step. Review this list honestly — there are no right or wrong answers, only self-awareness.
You feel the need to bet larger amounts to get the same level of excitement as before.
You find yourself thinking about gambling even when you're doing something else — at work, during meals, or while spending time with family.
You chase losses — spending more money in hopes of winning back what you've lost.
You lie to family members or friends about how much time or money you spend gambling.
You use money meant for essentials — bills, rent, food — to gamble, or borrow money to keep playing.
You feel anxious, irritable, or stressed when you try to cut back or stop gambling.
Your personal relationships, work, or studies have been affected by your gambling habits.
Answer these brief questions honestly to get a clearer picture of your gambling habits.
1. In the past month, have you ever felt compelled to gamble more than you originally planned?
2. Has gambling ever caused financial problems in your life?
3. Do you use gambling as a way to cope with stress or problems?
All these control tools are free and accessible in under 2 minutes through your account settings. Here's a quick guide on how to use them.
Log in to your 99play account using your username and password. Make sure you are in a safe and private environment.
Click your profile icon in the top right corner, select "Account Settings", then choose the "Responsible Gaming" tab from the menu.
Choose the type of limit you want to set — deposit limit, loss limit, session time limit, or self-exclusion — then enter a value that works for you.
Confirm your settings via the OTP code sent to your registered phone number. The limit will take effect immediately once verified.
Self-exclusion cannot be reversed before the set period has ended. This is for your own protection.
Responsible gaming means playing within your means — financially, time-wise, and emotionally. At 99play, we understand that the majority of our members play slots, Live Casino, bet on Malaysia Super League or EPL football matches, or follow BWF badminton betting purely for entertainment. They set a budget, play at a time that suits them, and stop when they've had enough.
We also recognise that a small number of players may struggle to keep their gambling habits in check. This page exists for both groups — to help everyone stay in the safe zone, and to provide support for those who need it.
This is the most fundamental principle in responsible gaming – gambling should never be seen as a way to earn income or solve financial problems. Every game on the 99play platform — whether slots, blackjack, poker, or Sports Betting — has a house edge, meaning the house statistically holds a long-term advantage.
This doesn't mean you can't win — many 99play members do walk away with great wins. But those wins cannot be anticipated or predicted, and should never form the basis of your financial planning. Play with money you can afford to lose entirely without affecting your basic needs in life.
Quick Tip: Before each session, set a specific budget in RM — for example RM 50 or RM 100 — and stick to it. Once that budget is gone, end your session. Never play with borrowed money or your emergency savings.
Since 99play was founded, responsible gaming has been part of how we operate from the very beginning — not an afterthought. Our monitoring system detects usage patterns that may indicate a problem, such as sudden spikes in deposit amounts following a losing streak, unusually long play sessions, or attempts to bypass self-imposed limits.
When our system flags such patterns, our trained support team will reach out to the member personally — not to judge, but to remind them of the available control tools and offer support. This is part of 99play's promise to every one of our Malaysian members.
Healthy online gaming should coexist with every other meaningful part of your life — family, work, friends, hobbies, and wellbeing. If you find that gambling is starting to crowd out time or attention from these areas, that's a serious sign that something needs to change.
99play recommends setting dedicated play times and avoiding impulsive gambling outside of those times. Avoid playing when you are in an emotionally unstable state — such as when you are angry, stressed, grieving, or overly excited — as these emotional states can lead to poor betting decisions.
There is no shame in seeking help. Problem gambling is a mental health issue that can affect anyone regardless of age, gender, or background. If you or someone you know is showing signs of problem gambling, the smartest step is to seek support early before things get worse.
In Malaysia, several support resources are available, including counsellors trained in problem gambling. 99play is always ready to help connect you with these resources through our support team, available 24 hours a day, 7 days a week.
We commit to always providing a safe, fair, and responsible platform. We commit to never prioritising profit over the wellbeing of our members. We commit to continuing to invest in tools and resources that help you play smart. And we promise — you are never alone on this journey.
Register for free today and get full access to our responsible gaming tools. A welcome bonus of up to RM 500 awaits, backed by dedicated 24/7 support.