Terms & Conditions 99play – Malaysia Platform Terms of Use

To register and use 99play's services, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Is a fully legally competent individual capable of entering into a binding contractual agreement.
• Not a person who has been banned, suspended, or restricted from using any gambling platform for any reason.
• Not registering on behalf of another person or corporate entity without official written authorisation from 99play.
• Not falling under the category of a "restricted person" as defined under applicable law.

During the registration process, you are required to provide complete, accurate, and up-to-date information. 99play reserves the right to request identity verification documents (IC/national ID, utility bills, etc.) at any time. Failure to submit the requested documents within the specified timeframe may result in account suspension or closure.

Each individual is only permitted to hold one (1) active account at 99play at all times. Duplicate or multiple accounts are strictly prohibited and may result in the closure of all associated accounts and forfeiture of all winnings and balances.

You are solely responsible for:

• Keeping your password and login credentials confidential.
• Ensuring no third party accesses your account without authorisation.
• Notify 99play immediately if you suspect your account has been compromised or accessed without authorisation.
• Update your personal information should any changes occur.

99play shall not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

All financial transactions on the 99play platform use Malaysian Ringgit (MYR) as the sole currency. The supported payment methods are as follows:

All withdrawals will be processed to the same payment method used for your last deposit, or to a bank account you have registered and verified. 99play reserves the right to request additional verification (KYC) before processing withdrawals of RM 5,000 or more within a single calendar day.

Where funds are received from unauthorised sources or through fraudulent activity, 99play reserves the right to freeze the account, withhold funds, and report the matter to the relevant authorities without prior notice.

All bonuses, promotions, and special offers provided by 99play are subject to the following terms, as well as the specific conditions stated on their respective promotions pages:

• Each bonus has its own wagering requirement that must be met before any winnings derived from that bonus can be withdrawn.
• The welcome bonus is only eligible for the first deposit new members only, unless otherwise stated.
• Bonuses may not be used concurrently unless expressly permitted under the relevant promotion terms.
• 99play reserves the right to withdraw, modify, or void any bonus at any time where there is evidence of abuse or fraud.
• Members found to be abusing promotions — including through the use of multiple accounts, bonus arbitrage, or any method deemed unfair — will forfeit all associated bonuses and winnings.

Bonus expiry periods range from 7 to 30 days from the date of credit, depending on the bonus type. Unused bonuses that expire within the stipulated period will be automatically forfeited without compensation.

All games available on 99play — including Sports Betting (Malaysia Super League football, EPL, BWF badminton, e-sports), Live Casino, slots, poker, blackjack, and other games — are governed by their respective game rules as displayed on the platform.

• The outcome of all games is final once the relevant round or event has concluded, unless a verified technical disruption is confirmed by 99play.
• In the event of a technical disruption or system failure during an active game, 99play reserves the right to void the relevant round or bet and return the wager to the player.
• Any attempt to exploit software bugs, use automated programs or bots, or manipulate game outcomes by illegitimate means is strictly prohibited and will result in account closure and forfeiture of all funds.
• For Sports Betting, outcomes are determined based on the official scores or results announced by the relevant sporting authority. Any result subsequently revised by the governing sports body will void the related bets.

Minimum and maximum bet limits for each game are displayed within the respective game interface and are subject to change. 99play reserves the right to adjust the betting limits of any member at any time without providing a reason.

99play reserves the right to suspend or close any member's account at any time, with or without notice, if:

• A member is found to have violated any of the terms set out in this document.
• The account is used for fraud, money laundering, or other illegal activities.
• A member is found to have provided false information during registration or verification.
• A valid request has been received from a competent authority to close the account.
• The account has been inactive (no login or transactions) for more than 180 consecutive days.

Members may also close their account at any time by contacting the 99play support team. Once the closure request has been received and processed, all eligible balances will be returned to the member within 5 business days, subject to the resolution of any ongoing investigations.

99play is fully committed to the principles of responsible gaming. We provide a range of tools and resources to help members play within healthy and safe limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits via your account settings.
• Loss Limit: Cap the maximum amount you can lose within a set time period.
• Session Time Limit: Set a maximum time limit allowed per gaming session.
• Temporary Self-Exclusion: Suspend your account for 24 hours, 7 days, 30 days, or 6 months.
• Permanent Exclusion: Permanently close your account and self-exclude.

The 99play platform is for responsible adult entertainment. Gambling is not a solution to financial problems, and game outcomes cannot be predicted. Please only play with money you can afford to lose, and never chase your losses.

99play provides its platform on an "as is" basis and makes no warranties, whether express or implied, with respect to:

• Uninterrupted platform availability at all times (although we strive for 99.9% uptime).
• The outcome or result of any game or bet.
• The accuracy of odds, statistics, or third-party sports data displayed on the platform.

99play shall not be liable for any indirect, consequential, or special losses arising from the use of our platform, including but not limited to loss of profits, loss of data, or business interruption.

99play's maximum liability to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days preceding the relevant claim.

99play reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time. Members will be notified of significant changes via email or in-platform notification at least 7 days before it takes effect.

Continued use of the 99play platform after any amendment takes effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you are entitled to close your account without penalty.

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these terms shall be resolved through mutually agreed arbitration or before a court of competent jurisdiction.